Effective date: November 2, 2026
We collect information you provide directly to us, including:
We use your information to:
We do not sell your personal information. We may share your information only in the following circumstances:
Our service providers include Supabase for account authentication, database and file storage; Vercel for hosting; Statsig for product analytics, experiments and session replay; Sentry for error diagnostics; Resend for service email; Anthropic for requested floorplan analysis; and Stripe for website payments. They receive the information needed to provide those services. Payment details are handled by Stripe rather than collected through the assistant plugin.
If you connect PlanSeats to an assistant such as ChatGPT, PlanSeats returns chart information to that assistant and its visual workspace to carry out the actions you request. Depending on the action, this can include guest names, seating assignments, RSVPs, meal choices, and contact, dietary or accessibility details you choose to manage. Your PlanSeats account permissions still apply, and saved edits update the same charts you use on the PlanSeats website.
When you request floorplan analysis, the selected drawing may be sent to Anthropic to identify rooms, tables and measurements. Review the result and scale before saving an imported layout. Uploaded drawings and import review files are stored in private storage; they are not published as public chart links by the import action.
You can disconnect the assistant through its connection settings. Disconnecting does not delete charts or files already saved in PlanSeats; you can request deletion using the contact details below. The assistant provider also applies its own privacy policy to information it receives.
We use reasonable measures to protect your information from unauthorized access, alteration, or destruction. However, no method of transmission over the Internet is completely secure.
We keep your account, event plans, guest records and uploaded files while your account is active so you can continue using the Service. You can request account closure and deletion at support@planseats.com. After verifying your request, we delete your account and the event records and files you control from our active systems within 30 days, unless a legal obligation requires us to keep a limited record.
We also process requests to delete or de-identify information held by our service providers, subject to applicable legal requirements and their deletion processes. Limited billing, tax or legal records may be kept for the period required by law or an unresolved claim. We restrict retained records to that purpose and delete them when the requirement ends. Statistics that no longer identify you may be kept longer.
Disconnecting an assistant stops its future access through that connection; it does not delete your PlanSeats records or copies already received by the assistant provider or someone you shared with. You can contact us using the same address for deletion, correction, access or export requests.
We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use our Service.
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.
The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date.
If you have questions about this Privacy Policy, please contact us at support@planseats.com.